Refund Policy

This Refund Policy applies to orders placed with ANADMD LIMITED LLC following a formal quote and purchase order confirmation. As a business-to-business supplier, our refund terms are established individually with each customer and are confirmed in writing at the time of order.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Products arrive damaged or defective upon delivery;
• Products delivered do not match the confirmed purchase order;
• An order was fulfilled in error by ANADMD LIMITED LLC.

2. Non-Refundable Items

Due to health, safety, and regulatory considerations, the following items are generally not eligible for refund once shipped, unless defective or delivered in error:

• Opened boxes of examination gloves, face masks, or other single-use PPE;
• Custom or special-order equipment;
• Consumable items that have left our controlled inventory.

3. Requesting a Refund

To request a refund, contact our customer support team within 7 calendar days of delivery at info@anadmdlimited.com or +1 (312) 388-4403, including your order number, a description of the issue, and photographic evidence for damaged or incorrect items where applicable.

4. Refund Review Process

Our team will review each refund request individually. Approved refunds will be issued to the original payment method or applied as account credit, depending on the payment method used and the terms confirmed on your original order.

5. Processing Time

Approved refunds are typically processed within 7–14 business days. Processing times for ACH or wire transfer refunds may vary based on your financial institution.

6. Contact Us

ANADMD LIMITED LLC
2514 W Devon Ave, Chicago, IL 60659, USA
Email: info@anadmdlimited.com
Phone: +1 (312) 388-4403